Friday, December 7, 2012

Great News From Cigna!

You asked for it and they listened! Direct deposit (electronic funds transfer) is now available for all of your Cigna Dental payments – DHMO, DPPO and indemnity. You will also be able to access your remittance reports, financial reports, and office management reports online.

Why should I enroll in electronic funds transfer (EFT)?
You will receive your payments more quickly because they will be deposited directly into your bank account. You will also obtain your reports faster – on the same day as your EFT payment.

How do I enroll in EFT?
If you are already registered for, you can enroll in EFT at > Working With Cigna > Enroll in Electronic Funds Transfer (EFT) Options.

If you are not registered to use the website, go to and click Register Now. Once you complete the registration process and your information has been validated, you can enroll in EFT.

What do I need to know about online reports?
You can store and search for payment information more easily, share the reports with office staff, and obtain copies anytime.
To access your online reports, you will need to be registered for
You will receive all of your reports online once enrolled in EFT and you will no longer receive paper reports.
We will make exceptions when there are disruptions in your internet service that prevent you from accessing online reports (e.g., you are moving office locations). Log in to > Working with Cigna > Manage EFT Settings > Update Delivery Preferences.

How do I access my online reports?
Log in to > Payments (Claim Status Reports) or Reports (Office Managements and Financial Reports). Note that if you are registered to use and do not have access to the appropriate reports, your office’s primary or secondary website administrator can delegate you access.

What about Electronic Remittance Advices (ERAs)?
If you are enrolled in ERA (ANSI 835), you will still receive your ERA reports through your clearinghouse.

For more information on EFT and online reports, click here for frequently asked questions. You may also call Cigna at 1.800.Cigna24 (1.800.244.6224). Identify yourself as a Health Care Professional, request More Options, Contracting, and identify yourself as a Dental caller.

We hope you will enjoy these new services and we look to continue improving your online experience with us.