Monday, September 14, 2015

Background Checks On Dental Team Members?



Wow! Last week's post regarding embezzlement produced an avalanche of responses and pleas for help. I figured I would follow up with a few posts outlining additional information which could assist with reducing the instances of embezzlement in the dental office. One way a dental office could reduce theft in their practice is to implement better hiring standards. In particular, the dental industry as a whole does not routinely utilize background checks when hiring new team members. Hiring someone who is responsible for managing hundreds of thousands of dollars for your business without a background check is the equivalent to playing business roulette. Protect your practice! Contact us for guidance on improving your Human Resource systems.

*The Society for Human Resource Management states 45% of all resumes contain one major fabrication.

*The Wall Street Journal states 34% of all application forms contain outright lies about experience, education and the ability to perform essential functions of the job.

*The Small Business Administration said that employees at all levels falsify their backgrounds.

*According to the Bureau of National Affairs, from $15-25 billion is lost each year due to employee theft.

*33% of employees admit to stealing a product or money from jobs in the last three years. The U.S. Chamber of Commerce estimates dishonesty by employees costs 1%-2% of gross sales. It is estimated that 30% of business failures are directly related to employee theft.

*8.9% of applicants have a criminal record.

*The cost of hiring, training, and then terminating one employee can be very expensive. According to William M. Mercer, Inc., turnover costs a minimum of $10,000; 20% of respondents indicated turnover costs exceed $20,000.

Tuesday, September 8, 2015

Employee Embezzlement

Many of you know that D-TECH offers a full range of dental billing and medical cross coding services to our dental clients. In the last 3 months, our Dental Billing department has uncovered 3 separate instances of employee embezzlement. In the most recent case, the total loss (although numbers are still climbing as we conduct the investigation) has reached $20,000.00+. Luckily, we were able to catch the irregularities in time, but some are not so lucky. Don't let this happen to you!

The ADA has published a very helpful guide complete with case studies, red flags, Human Resource guidance and more. Take a look at the attached link. It may save you hundreds if not thousands of dollars.

As always, if you need our assistance with running audits, reading reports or understanding your statistics, do not hesitate to contact us.

http://ebusiness.ada.org/assets/docs/2260.PDF?OrderID=227352

Thursday, January 10, 2013

Happy New Year! 

Over the next few weeks, I will be sending out several important updates regarding Dentrix and industry changes that are in place or brewing. In the meantime, I have gotten several calls regarding the new fluoride code. Effective January 1, 2013 The American Dental Association procedure codes D1203 (topical application of fluoride-child) and D1204 (topical application of fluoride-adult) will become obsolete. The new procedure code that replaces D1203 and D1204 is D1208 (topical application of fluoride).  For those of you using a fluoride varnish, procedure code D1206 (topical fluoride varnish) still applies. You will need to select a fee and enter this information into the procedure code set up.  For Dentrix/Easy Dental customers, this also requires a change to the "initials" tab in the appointment information dialogue screen. Please do not hesitate to contact me with any questions or concerns regarding this change.

Onward and Upward!

DeVon Banks :-)

Friday, December 7, 2012

Great News From Cigna!

You asked for it and they listened! Direct deposit (electronic funds transfer) is now available for all of your Cigna Dental payments – DHMO, DPPO and indemnity. You will also be able to access your remittance reports, financial reports, and office management reports online.

Why should I enroll in electronic funds transfer (EFT)?
You will receive your payments more quickly because they will be deposited directly into your bank account. You will also obtain your reports faster – on the same day as your EFT payment.

How do I enroll in EFT?
If you are already registered for CignaforHCP.com, you can enroll in EFT at CignaforHCP.com > Working With Cigna > Enroll in Electronic Funds Transfer (EFT) Options.

If you are not registered to use the website, go to CignaforHCP.com and click Register Now. Once you complete the registration process and your information has been validated, you can enroll in EFT.

What do I need to know about online reports?
You can store and search for payment information more easily, share the reports with office staff, and obtain copies anytime.
To access your online reports, you will need to be registered for CignaforHCP.com.
You will receive all of your reports online once enrolled in EFT and you will no longer receive paper reports.
We will make exceptions when there are disruptions in your internet service that prevent you from accessing online reports (e.g., you are moving office locations). Log in to CignaforHCP.com > Working with Cigna > Manage EFT Settings > Update Delivery Preferences.

How do I access my online reports?
Log in to CignaforHCP.com > Payments (Claim Status Reports) or Reports (Office Managements and Financial Reports). Note that if you are registered to use CignaforHCP.com and do not have access to the appropriate reports, your office’s primary or secondary website administrator can delegate you access.

What about Electronic Remittance Advices (ERAs)?
If you are enrolled in ERA (ANSI 835), you will still receive your ERA reports through your clearinghouse.

Questions?
For more information on EFT and online reports, click here for frequently asked questions. You may also call Cigna at 1.800.Cigna24 (1.800.244.6224). Identify yourself as a Health Care Professional, request More Options, Contracting, and identify yourself as a Dental caller.

We hope you will enjoy these new services and we look to continue improving your online experience with us.